Exchange & returns

You can request an exchange within 7 days of the parcel reaching you. Start it by writing to us with your order number — please do not send anything back before we have replied, because we need to tell you where it goes.

The piece has to come back in the state it left in. That means:

• Unworn, unwashed and unaltered — including no tailoring or stitching of unstitched fabric.
• Tags still attached, in the original packaging.
• Free of perfume, makeup and any other marks picked up after delivery.

We check each returned piece against this before approving an exchange. If something arrives outside these conditions we will tell you why and send it back to you.

• Made-to-order pieces. These are cut to your measurements, so there is no second customer for them — this is confirmed with you before any work begins.
• Unstitched fabric that has been cut or stitched.
• Anything altered by a tailor.

This is not an exchange, it is our mistake, and it is handled differently. Send us a photograph taken in daylight along with your order number and we will put it right at our own cost. The conditions above do not apply.

Where a refund rather than an exchange is due, see the refund policy.